Most suppliers hand you a crate and a phone number. JS Medical Equipment specifies the system, manages the install, trains your staff and holds the service contract afterwards - so when something fails at 3 a.m., there is no argument about whose problem it is.
Itemized quote back within one business day.
Splitting supply, installation and service across three vendors is how a two-day fault becomes a three-week outage. We hold all three, which means one contract, one escalation path and one set of records.
We start from your clinical volume and room constraints, not from a manufacturer's target list. You get two or three genuinely comparable options with the trade-offs written down.
A named project manager runs the site survey, trade coordination, rigging and acceptance testing. You sign off on a working, calibrated, documented system - not a delivery note.
Planned maintenance on a published schedule, corrective repair against contracted response targets, and a service history your accreditation surveyor can read without help.
From a single vital signs monitor to a fully fitted imaging suite. Every category below is supported by the same installation, training and service coverage.
Fixed and mobile imaging with the site work, physics testing and PACS integration handled as part of the project.
Bedside and departmental diagnostics, delivered configured to your protocols rather than factory defaults.
Operating room and sterile processing equipment, installed to clearance and workflow requirements you actually work in.
Ward, post-acute and long-term care equipment chosen for durability and serviceable parts availability.
Clinical and research instrumentation supplied with installation qualification and a calibration schedule from day one.
Bring us the clinical problem and the budget ceiling. We will model the options, including the ones that mean spending less than you planned.
Fixed imaging is a construction project wearing a medical device costume. These three make up most of what we install, and each one is quoted with the site work included rather than discovered afterwards.
Project install
Wide-bore 1.5T through 3T. We handle magnet delivery route surveys, RF shielding coordination, cryogen venting and quench pipe routing before the truck is booked.
Project install
16-slice workhorses through 128-slice cardiac-capable systems. Dose optimization protocols are configured with your radiologists during commissioning, not left at factory defaults.
Project install
Fixed DR rooms, mobile units and retrofit panels that modernize a serviceable generator instead of replacing the whole room.
Published so you can hold us to it. Each stage has a deliverable you receive in writing before the next one starts.
Clinical requirement, throughput, room constraints and budget ceiling captured in a written brief.
Requirements brief
Two or three comparable options, each fully itemized with lead times and total cost of ownership.
Itemized proposal
Site survey, utilities and structural requirements issued to your facilities team with a dated schedule.
Site readiness pack
Delivery, rigging, assembly, calibration and acceptance testing run by a named project manager.
Acceptance test results
Staff training, warranty registration and the planned maintenance calendar handed over on day one.
Service agreement & records
Buying decisions are usually made on capital price. The calls we get are almost always about what happened afterwards. Here is how we are built differently on the four points that eventually matter.
Field service is delivered by our own biomedical engineers. There is no third-party dispatch layer to blame when a response target slips.
Dated service records, technician credentials, parts replaced, calibration results and next-due dates - exported in the format your surveyor asks for.
Consumables, service, and the realistic replacement horizon are modelled at quotation stage so the capital decision is made with the whole number visible.
If your existing system has four good years left, we will say so and quote the service contract instead of the replacement.
"We'll get someone out as soon as we can" is not a commitment. Every service agreement we write names the target, the coverage hours and what happens if we miss.
Loan or rental units for extended parts delays on covered assets
Remote diagnostics before a truck roll, where the platform supports it
Parts stocked regionally for high-runner failure modes
| Coverage tier | Phone triage | On-site target | Planned visits |
|---|---|---|---|
| Essential | Next business day | 3 business days | 1 per year |
| Standard | 4 business hours | Next business day | 2 per year |
| Critical Most chosen | 1 business hour | 4 hours, 24/7 | Quarterly |
| Managed fleet | Immediate, dedicated line | Agreed per asset class | Continuous programme |
Targets shown are standard published terms. Coverage hours, escalation paths and any uptime credit arrangements are confirmed on the signed agreement for your specific asset list.
Registered device establishment with listings maintained for the categories we distribute and service.
Refurbishment, calibration and complaint handling run against documented, auditable procedures.
Business associate agreements and documented media sanitization for any device holding patient data.
Maintenance evidence formatted for Joint Commission, DNV and state inspection without rework.
We had been through two vendors on the same CT room. JS took the site survey seriously enough to find the floor loading problem before the scanner shipped, which is the reason it went in on schedule.
The service records are the part I did not expect to care about. Our last survey took a fraction of the preparation because everything was already dated, signed and exportable.
They talked us out of replacing two ultrasound units and quoted a service plan instead. That single conversation is why they now get first look at every capital request we raise.
Pricing structure, lead times and what happens when something breaks. Full answers below, and another twenty on the FAQ page.
All FAQsWe source and sell capital medical equipment, install and commission it, train the staff who will use it, and then hold the maintenance contract for its working life. Facilities typically come to us for one of those four and end up consolidating the rest, because a single accountable vendor removes the finger-pointing that makes downtime expensive.
A model number, a room drawing, a budget figure or just a description of the clinical problem - any of those is enough to start. You will get an itemized response from a specialist, not an automated brochure.
Direct lines
+1 (213) 290-7967Monday - Friday: 7:30 AM - 6:00 PM PT
567 Canyon Dr, Oceanside, CA 92054