Service & repair

Equipment down? Start the clock here.

Submitting this form opens a ticket with a reference number and puts your asset in front of a dispatcher, not a shared inbox. If a device is affecting patient care right now, call the number on the right first and file the form afterwards.

Patient care affected

+1 (213) 290-7967

Answered during business hours; contract customers reach the on-call engineer through the same number outside them. Have the asset tag or serial number ready if you can.

Emergency

Patient care stopped

4 hr on-site, 24/7

Critical

Service degraded

Next business day

Routine

Working, needs attention

3 business days

Scheduled

Calibration or PM

Booked to your calendar

Targets shown apply to assets on an active service agreement. Requests for uncovered equipment are quoted on a time-and-materials basis and scheduled against current engineer availability.

Open a service ticket

The more of the asset detail you can give us, the more likely the engineer arrives with the right part on the first visit. Fields marked with an asterisk are required; the rest help and can be left blank.

1. Your facility

Facility name *

Department / ward

Site address

Your name *

Direct phone *

Email *

2. The equipment

What is the equipment? *

Manufacturer

Model

Serial / asset tag

Is this asset on a service agreement with us?

3. The problem

How urgent is it? *

Emergency Equipment is out of service and patient care is affected right now. Critical Still usable but degraded, or a backup is carrying the load. Routine Working, but a fault needs attention before it worsens. Scheduled Planned maintenance, calibration or an inspection booking.

Patient impact

Describe the fault

Please do not include any patient-identifiable information in this field.

What happens next

1 Acknowledgement You get a ticket reference by email immediately after submitting.
2 Triage call An engineer calls to confirm symptoms and rule out anything fixable over the phone.
3 Dispatch Attendance window confirmed in writing, with the parts we expect to bring.
4 Closure record Signed service report with work performed, parts used and calibration results.

Before you submit

Note the exact error code shown on the device.
Check whether the asset is isolated at the wall or breaker.
Have the serial number or asset tag to hand.
Tag the device out of service if there is any safety doubt.

Not under contract yet?

We take on multi-vendor fleets after a baseline inspection, including equipment we did not originally supply.

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